RideFast offers 3 levels of product protection. Please read below to learn more, or feel free to contact our customer service (firstname.lastname@example.org) with any questions you may have.
RideFast Racing warrants all products it manufactures to be free from defects in materials or workmanship for a period of 2 years from the date of original purchase (regardless of any additional coverage offered under the Lifetime Guarantee Program or the Crash Replacement Program). This warranty is extended to the original owner of the product and applies solely to products purchased directly from RideFast Racing or an Authorized RideFast Dealer. This warranty is non-transferrable and is limited to the repair or comparable replacement (at the discretion of RideFast Racing) of a defective item; no other remedy is afforded by the offer of this warranty. This warranty does not cover damage sustained through product use. For rider-created damage, please see information below regarding products covered by our Crash Replacement Plan or our Lifetime Guarantee. If you purchased your product directly through RideFast Racing, you are immediately registered for warranty coverage with no additional action required. To complete activation of Warranty, Lifetime Guarantee and Crash-Replacement coverage for products purchased through an Authorized Dealer click here: warranty registration.
Crash Replacement Program
RideFast Racing knows that you love riding your bike as much as we do and we understand the substantial investment you’ve made in your equipment . So, for those times when the chances you take don’t turn out the way you planned, we are proud to offer a lifetime, no questions asked, crash replacement program on all of our wheelsets, hubs, and handlebars. The program enables the original owner to return the damaged product to RideFast Racing and to obtain a comparable replacement product at a substantially discounted rate. The Crash Replacement Program covers (but is not limited to) damage to RideFast products caused by: Accidents, crashes, yard sales, face-plants, missed corners, poor line choices, trees, rocks, roots, potholes, vehicles, racks, roofs, roof racks, lack of talent, angry cyclists, angry motorists, wild animals and/or any additional malady which is typically explained by a sentence beginning with some form of the expression “I was just riding along (JRA) when...”. Prior to November 15, 2018, the Crash Replacement Program applies to ALL, non-consumable, products manufactured by RideFast Racing. After November 15, 2018, the Program applies to all products not covered under the RideFast Lifetime Guarantee (information below). As of May 21, 2020 crash replacement prices are: $200 (plus applicable taxes and shipping) per occurrence for each wheel (or rim in the case of rims purchased separately and not built by an RF Qualified Builder); 50% discount on published retail prices (plus applicable taxes and shipping) per occurrence for handlebars. For Crash Replacement pricing for other, non-wheel products please contact RideFast at: email@example.com or by calling RideFast Customer Service at (949) 342-6604. Prices are subject to change without notice. The Customer will pay the published price at the time a claim is made.
Beginning November 15, 2018, RideFast Mainline & Hotline wheels and wheelsets, along with Mainline & Hotline rims in wheels built to RideFast specifications by a RF Qualified Wheelbuilder (purchased on or after November 15, 2018), as well as ALL US-Built RideFast Boost Mountain Hubs (SPSL, SPM24 & SPM28) will be protected for the original owner by the RideFast Lifetime Guarantee. For wheels or hubs purchased prior to November 15, 2018, and for Mainline & Hotline rims purchased separately and not built to RF specifications by a RF Qualified Wheelbuilder, please refer to the Crash Replacement Plan. This Lifetime Guarantee is limited to the repair or comparable replacement (at the discretion of RideFast Racing) of a defective and/or damaged item. This guarantee does not apply to products not manufactured by RideFast Racing (i.e. spokes, nipples, or bearings), nor does it apply to consumable items (i.e. bearings, seals, lubricant, rim tape or tubeless valves). Further, it applies only to damage which prevents the safe utilization or operation of the product in question. The Lifetime Guarantee DOES NOT apply to cosmetic, non-structural, issues or damage (such instances may, at the discretion of RideFast, be covered under the Crash Replacement Program). For Lifetime Guarantee wheels built by a RF Qualified Wheelbuilder, additional repair/labor charges may apply at the sole discretion of the servicing Dealer (RideFast will provide the required, RF manufactured replacement component to the servicing Dealer at no charge).
Notices: Shipping, to or from RideFast Racing, is not included in the fulfillment of either the Warranty, Lifetime Guarantee or Crash Replacement Policy. All coverage afforded by the Warranty, Lifetime Guarantee, and/or Crash Replacement Program applies only to the original product purchaser and requires valid proof of purchase. The Warranty or Lifetime Guarantee is void if the original product serial number has been intentionally removed or damaged The warranty does not cover: superficial, cosmetic or non-structural damage, damage caused by accident, crash, impact, abuse, neglect, wear and tear, any of the items mentioned in the Crash Replacement Policy, or, in the case of rim-brake road wheels, the use of non-RideLock™ carbon-specific brake pads. Products or parts that have been incorrectly installed, maintained, adjusted, tensioned, serviced or repaired, or that have been subjected to use outside of their intended application are not covered by the Warranty or Lifetime Guarantee. Following tire installation, Tubular rim beds are covered under the Crash Replacement Program only and are no longer eligible for Warranty coverage should damage occur upon tire removal. If, after inspection by RideFast, or a RF Qualified Wheelbuilder or Dealer, any Lifetime product is deemed to have been intentionally damaged or destroyed, the Lifetime Guarantee may be voided at the sole discretion of RideFast Racing. The Lifetime Guarantee applies only to complete Hotline & Mainline wheels and wheelsets built by RideFast or built to RF Specifications by a RF Qualified Wheelbuilder and does not apply to wheels using Hotline or Mainline rims but built or re-built by a someone other than RideFast Racing or a RF Qualified Wheelbuilder.